How to Remove a Review I Wrote on Google My Business

Google reviews are 1 of the about important pieces of marketing for businesses. Only, have y'all gotten a faux negative reviews from somebody you haven't washed business organization with? Hither'south how to delete Google Reviews to protect your online reputation.

The Impact of Negative Reviews

For every business organisation owner, information technology's frustrating when nosotros get a negative review. It'south like a nightmare when those 1 or 2-Star reviews actualization on our Google My Business organisation (GMB) page on the search results and maps.

We've come up to know that the power of online reviews can brand or suspension a business. For case, 92% of customers report that negative reviews brand them less probable to use a business. In improver, only 48% of customers would even consider using a business concern with less than a 4-Star rating. Undoubtedly, negative reviews could drive us away from potential customers and hinder our concern'due south growth.

That's why we need to pay attention to every type of negative review -whether it'due south written by an unhappy client or a fake review. In this commodity, nosotros embrace the different methods to remove and bury those negative reviews.

Steps to remove a Google Review

At that place's a big deviation betwixt negative reviews from your existent customers and simulated reviews written to impairment your brand reputation. You lot can learn to observe fake reviews and report them by checking the reviewer's contour and looking for uncommon phrases or wording. Another mode to spot fake reviews is the lack of details in the text, such every bit how they used the product or the overall customer experience when using your service.

If y'all can't locate the customer in your database or suspicious things on the reviewer'south identity that makes you call up it might exist a simulated review, you tin can accept several steps to flag and remove it on Google. If you lot also feel the review is malicious, perhaps for the wrong company, or violates Google policy , you tin can report it. After reviewing the reported review, Google will conclude whether the review stands or is not deserved, and therefore, taken downward. Here are steps you need to do to flag the review:

1. Log into your Google My Business
2. Select the location and click 'Menu.'
3. Select 'Reviews' and detect the suspicious review
4. Click 'Carte du jour' and select 'Flag as inappropriate.'

Here's a step by footstep video on how Flag the review and send it to Google to review it

If the in a higher place try fails, you tin also contact the Google My Business team via your business organisation Twitter account. Someone might respond to your asking, and you tin can follow upward from in that location.

Case of a business contacting Google My Business on Twitter regarding a negative review

How to handle a negative review?

Unfortunately, there isn't a secret push button to delete a negative review on Google. It takes some endeavour to go information technology removed, but in reality, if information technology's a fair review from a real client, it tin exist there for life. On the bright side, you lot tin can always make the best of the negative feedback written past your dissatisfied customers.

First, yous'll want to give these steps a try in hopes to delete the review from Google for good:

• Call the unhappy customer.

Effort to locate the reviewer in your customer database. If you find them, give them a phone call to accost the issue. If you come to an agreement, you can kindly ask if they'll modify their review. They might practice this on their own because anyone with a Google account can edit or delete a review about the business organization they have written.

If y'all have offered reasonable resolution and settled the effect, simply your customers don't know how to edit or delete the review, you can share these like shooting fish in a barrel instructions:

1. Open Google Maps on their figurer or smartphone.
2. In the top left, click 'Menu.'
3. Click 'Your contributions,' then choose 'Reviews.'
4. Next to their review of your business organisation, click 'More than.'
5. Cull an option to edit or delete.

• Answer to it professionally

If the unhappy customer doesn't agree to change or delete the review, information technology'due south time to reply to it. Your response should be polite and professional because it's something many future searchers volition read before choosing to do business organisation with you.

Commencement, you tin can apologize for their unsatisfactory experience, address the trouble, and show how you try to make it right with every customer so that your future customers know they'll be in good hands in example of the worst.

Get More than Positive Reviews

There's no improve way to counter negative reviews than to get more positive ones. Having a negative review with a professional response is not entirely bad. Suppose you lot answer in a way that shows politeness and professionalism. The negative review can lead to even more conversions, especially when it'due south only one negative review in the sea of 250 five-Star Reviews.

Only how many positive reviews do you demand to outweigh a negative? Oft, people wonder how many positive reviews can equal a negative review. Well, that depends on the severity of the negative review. A study shows that it takes roughly twoscore positive reviews to disengage the damage of a single negative review .

The truth of the matter is: There is no limit. If you have 1 negative review that'due south three paragraphs long, you'll desire to match that with equally many positive reviews as y'all possibly can. Yous don't simply stop when you reach, say, 20. Information technology's because, too your review quality, the other key metrics that Google and your customers run into as an indicator of a trusted business are your review recency and frequency.

How to Flood Your Business organisation with Positive Reviews

The existent manner to get more than Google reviews is to get a organisation going and enquire every happy customer you see for a review. Yous need to focus on your customer satisfaction and make customers leave a review as simple as possible. We practise it by texting them a link to our review sites so they tin can become to it in a couple of clicks.

Then, you'll want to take all your employees on the same page. When they end servicing a customer and know that they are happy (or at to the lowest degree not upset) with your service, open the invitation for them to go out you a review and allow them know how much it will mean for you lot they do.

A go-to for our employees is, "Hey [name], glad I could help you today. It would mean a lot to me if y'all could leave me a review. I can text yous the link right at present if y'all have a cell phone to send it to."

If you lot're a happy customer, how can you say no to that? If you're merely open v days a week and see 20 customers a day, if you tin can close just 2 of those customers into a positive review, yous're looking at 520 positive reviews by this fourth dimension next year!

Conclusion

While information technology's unavoidable for businesses to become bad reviews now and then, information technology doesn't hateful that you tin't take action to remove or fifty-fifty turn those negative reviews into positive ones. Every bit long equally you strive ever to requite the best product and service and capture that positive customer experience into your online reviews, those negative reviews won't deport much weight to impairment your brand reputation. In improver, following the above steps to get rid of a negative or fake review on Google can assist you protect your online reputation.

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Source: https://www.2stepreviews.com/how-to-delete-google-reviews/

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